It is not our policy to allow returns or refunds on eliquid or ecigarette hardware. If you are trying a new flavor, please purchase a 15ml bottle before committing to a 30ml bottle just to be safe. Even though Vape On Liquids attempts to source high quality electronic cigarette hardware, batteries and cartomizers have an unpredictable lifespan.
That being said, if something is not right, please let us know! We want to make sure you are happy with our ejuice - If you are not completely satisfied, send us an email at firstname.lastname@example.org, and we will see if there is anything we can do to address the issue. The same goes for hardware - Please let us know if you are having problems with our hardware, especially if it arrives DOA or fails soon after you receive it. We will do our best to find a solution.
We are focused on continuous improvement of our products and customer service, so we welcome all of your comments, questions, thoughts, or suggestions, and we especially want to hear about any problems you might be having with our products. Your feedback will help to improve the experience of future customers, so don't hesitate to let us know how we can serve you better. Send us an email.